Payment Methods

You are easy to make direct instant bookings at website: https://www.baitulongbaycruise.com

A deposit payment has been set up at our website for instant booking at: https://www.baitulongbaycruise.com/, all the booking is normally required a deposit payment from 10% to 50%, you can make booking and paying easy and secured because we have ONEPAY SECURED SYSTEM to get your payment. It is very safe and guaranteed that NO ONE can see your card information.
If you want to make full payment in advance, so you are easy to send us an request to our email to get a payment to make it easy and safe online, it is all easy and we always keep following your request. (Payment link is needed your personal information to creat a link such as: your full name ? home address ? nationality? email adress? / so please give us this this information if you want to make a payment by payment link. or we can get it from your booking at our website in case we have it in your previous emal.
We can accept payment by cards online for direct booking at our website easy (inlcuding Visa, MasterCard, Dinner Club, and American Express).Otherwise, Bank wire transfer, Western Union, Paypal, but it is NOT recommended because it takes time and it normally cost more money for the fees, and the booker normally have to pay for the fees. it is totally not a best way to make a payment.

Payment and Deposit

The Deposit: Either full payment by a payment link sent to your email / or a deposit payment at our website or a deposit payment link, it is required payment from 10% to 50% of total costand decided based on individual tour basis. This should be done via one of our available online payment methods such as the payment at our website or by our payment link required.
After payment, Customers will receive confirmation, documents or vouchers within 24 hours after we have received the deposit.

The Balance (Final) Payment: Before travel date. Payment by cash or credit cards are accepted. Customers is normally required for coming to our office directly to make the balance (final) Payment before (1) one day of the cruise, or (1) one day of the tour departure date.
=> Note: If you are a goup of family, customers booking our cruise, tour, service that cost much money to arrange in adavance, so the balance (final) payment will be required to be paid few days (3 days or 10 days) before the cruise or tour departure date that will be informed by our sales manager if you are in this case.
=> Otherwise, customers are also very easy to make the balance (final) Payment online for us at any time by a payment link sent to the customers' email, please let us know if you want to make the balance (final) payment by this way (by payment link).
=> It is the best to make the payment at our website or by a payment link with a deposit or total cost, they are always safe and easiest, it will help customers saving money and time. it is so easy by one click and pay for us by any card with NO EXTRA COST FOR BANK FEE for all the payment online in advance at our website or by a payment link.

Payment Types:

=> Pay Online by Credit Card with ONEPAY (Higly Recommended - Easier and faster - by Onepay Secured System)
Option 1: Booking Direct & Paying Directly at our sercured Website:
You are easy to make a boking at our website: https://www.baitulongbaycruise.com/ We accept UnionPay, Visa card, MasterCard and JCB card since BaiTuLongBayCruise.Com is a verified member of OnePay system. Your card information will be protected during the transmission by using security system with OnePay.
Option 2: Booking By Email & Paying Directly at ur sercured Payment Link:
Booking with us by email, we will send you a confirmtion and your invoice will be created and sent to you easy after our cruise, tour, or other service agreement between customers and BaiTuLongBayCruise.com. We accept UnionPay, Visa card, MasterCard and JCB card... Your card information will be protected during the transmission by using security system with OnePay.

SPECIAL OFFER EARLY BOOKERS:
=> If The Booking with payment online in advance of before 10 days of the cruise, tour, and service. We accepted all the deposit payment online, and the balance (final) payment online will be No Extra Cost for the bank fees.
=> If you make a boking within 10 days, the online payment deposit of from 10% to 50% will be no extra cost for the bank fee. But the balance (Final) payment will be added 2% extra cost for the bank fee if you are paying within 10 days by card or online payment link.

For other methods of payment: by telegraphic transfer, credit card authorization letter or through Western Union Global Transfer please contact with us for more details, but it normally take time and cost us more money for these ways. (We do not want to recommended these ways, it is too slow, or cost money for both of us)

Confirm booking & Vouche

All confirmations are generally confirmed by e-mail within 1 (one) working day. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
The confirmation, or Voucher will be issued by "Bai Tu Long Bay Cruise - BaiTuLongBayCruise.Com" after the booked trip is confirmed and payment is completed.A service voucher will be given for customer directly or by email.

Liability and Insurance

"Bai Tu Long Bay Cruise - BaiTuLongBayCruise.Com" is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.

Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

Cancellations & Refund

Cancellation fees of booking will be calculated from all local suppliers as different cruise lines and other partners have their own cancellation policy. Cancellation and refund policies are detailed on each individual cruise, under the Rate & Availability tab.

Cancellation by the suppliers for reasons related to a force majeure situation, such as government restriction or regulation, weather conditions, natural disasters, etc., customers will receive refund amount depending on specific conditions. If the tour has not yet taken place, full refund will be made. If the tour is in progress, a partial refund will be made, any unused portion of a tour for whatever reason is not refundable.

There will be no refund or exchange can if customer decides to opt out while the tour in ongoing. If you have not used any of the services, no compensation will be given for the unused portion of the tour.

Money back guarantee

In case the service we provide isn't qualified enough, except for out-of-control situations such as weather conditions, we receive and appreciate all your comments. With the highest respect, we will investigate your case and will offer the reimbursement once your complain is rational.
=> For any further information or urgent assistance, please contact us via email: sales@baitulongbaycruise.com / Hotline: +84 943 887 393 by Phone/ Viber/ Sky/ Zalo/ Sms/.. with 24h/24 support.